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RIA's Advocacy & Government Affairs (AGA) Committee is providing the following information and resources for restoration professionals when working with Third Party Administrators (TPAs). AGA is working to improve the restorer/TPA relationship by advocating for positive change in the TPA environment.

RIA Member Shares Success with TPA Scorecard

Third Party Administrator (TPA) Scorecard Reports

The Restoration Industry Association’s Advocacy and Government Affairs (AGA) Committee has developed a Third Party Administrator (TPA) Scorecard to help contractors make informed decisions, and to ultimately improve the restorer/TPA relationship. The Scorecard is intended to be a constructive means to drive change within the TPA environment. We understand many RIA members rely on TPAs for revenue, and TPAs rely on restorers to fulfill their promise to carriers. Now is the time to bridge the gap that exists between restorers and TPAs. 

  • TPA Scorecard Report - 2022

    The Restoration Industry Association’s Advocacy and Government Affairs (AGA) Committee is pleased to present the 2022 Third Party Administrator (TPA) Scorecard. The purpose of this Scorecard is to help contractors make informed decisions, and to ultimately improve the restorer/TPA relationship. 

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  • TPA Scorecard Report - 2020

    The Restoration Industry Association’s Advocacy and Government Affairs (AGA) Committee is pleased to present the industry’s first Third Party Administrator (TPA) Scorecard. The purpose of this Scorecard is to help contractors make informed decisions, and to ultimately improve the restorer/TPA relationship. 

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Third Party Administrator Resources

2024 - Third Party Administrators: Face the Advocate
Watch the RIA’s Advocacy and Government Affairs (AGA) Committee in action as leaders of prominent TPAs Face the Advocate for an incisive and pivotal panel discussion hosted by RIA Restoration Advocate, Ed Cross, “The Restoration Lawyer.” TPAs orchestrate the delicate balance between insurance companies and restoration contractors, but some contractors report significant challenges working on these programs. Should TPAs charge referral fees for jobs they do not refer to the contractor? Should TPAs disclose whether they consider the carrier or the contractor to be their "client"? Should TPAs show deference to agreements that restorers reach with insurance adjusters about price and scope? Should TPAs entertain reasonable requests for deviation from program guidelines when extenuating circumstances warrant a different approach? Don’t miss this historic event in which Lance Malcolm of Contractor Connection, Jon Miko of Alacrity Solutions, Derek Glerum of Westhill Global, and Jake Wilson of Sedgwick will respond to these important questions and more. This session, powered by the advocacy efforts of the RIA promises a groundbreaking dialogue aimed at fostering a fairer, more transparent, and equitable ecosystem for all stakeholders involved.
Face the Advocate - Alacrity Solutions & Westhill Global
Ed Cross interviews representatives from third party administrators Alacrity Solutions and Westhill Global on topics of concern for restorers.
Challenges with TPAs
Ed Cross discusses challenges with Third Party Administrators (TPAs) and what the RIA AGA is doing to work on these issues.