Lessons Learned from Large Catastrophe Losses
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Large catastrophe operations present a number of opportunities and challenges. The opportunities for quick and significant financial benefit to the company as well as other team members are obvious. But the challenges of taking care of business in the home field, coupled with the need to scale-up personnel, processes and resources are huge. Every year restorers mobilize to take advantage of these opportunities, often repeating the same mistakes many others have made the year before. The result is each year many return home and swear, “I’ll never go to another cat operation again!” In this session you will hear from Mickey Lee, an industry leader and well-known trainer, technical expert and troubleshooter. He has been going out on “Cat” for nearly 30 years, managing large projects, managing overall operations and for 15 years had the responsibility to analyze the Company’s annual response with the purpose of improving it. He will share several critical lessons, both good and bad, learned over those years.
Mickey Lee
Mickey Lee has over 40 years of experience in operations, management, training, consulting, and writing services in the areas of property damage restoration, psychrometrics, drying science, temporary climate control, commercial construction and structural drying services.
He helped develop and now serves as the committee chair for the IICRC’s Commercial Drying Specialist certification and from 2009 to 2015, served as chairman of the S500 Standard for Professional Water Damage Restoration. He served on the advisory committee of RIA’s Water Loss Institute from 2002-2006. In 2003 he served on the task force for the development of the Body of Knowledge for the Water Loss Specialist (WLS) certification program.
He presently serves on the consensus body of two standards for the IICRC, the S500 and S550 Standard for Commercial Restoration. He is also a well-known writer, speaker, and instructor throughout the restoration industry, including articles in Cleaning & Restoration Magazine, Claims Magazine, IICRC Technical Journal and presentations at the RIA Convention, The Experience and PLRB. Previously, Mickey was long-time Training & Technical Manager and Vice-President of Global Technology & Sustainability for Munters Global, an international air treatment and property damage restoration company. Mickey earned his Bachelor’s Degree in Business Administration from Texas A&M University and completed two Advanced Moisture Mechanics courses from Lund University, Lund, Sweden. Mickey is now providing training, consulting, research and writing for the industry and currently resides outside Atlanta, GA.
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