This position statement addresses when the insurance carrier fails to communicate with the contractor.

This position statement addresses when insurance carriers fail to timely respond to restorer inquires.

Contractors, Third-Party Administrators (“TPAs”), and Insurance Carriers have developed mutually beneficial relationships over the years, and as with many relationships of this type, some areas of overlap and inconsistency have evolved. One of these areas is in the file-review process, which is typically handled by a TPA staff member. TPA staff may request a revision, believing the request is based on contractual controlling documents, while the contractor is unaware if the controlling documents apply, or may disagree with the interpretation of them. 

This position statement addresses when a TPA attempts to override a carrier's agreement with a contractor on the price and/or scope of a restoration project.

This position statement addresses when a TPA charges a network contractor a referral fee for a job that was not referred to the contractor by the TPA.

This position statement addresses when a TPA attempts to override a carrier’s agreement with a contractor on the price and/or scope of a restoration project.

This position statement addresses when the unique circumstances of a project warrant deviation from carrier and/or TPA guidelines.

This position statement can be used when insurance carriers and their partners attempt to apply “new construction” pricing to property damage restoration projects. 

This statement can be used when adjusters instruct contractors to remove items from invoices or change prices for non-program projects.

This statement should be used when insurance carriers and their partners attempt to prohibit deviations from standardized price lists.

This statement can be used when insurance carriers refuse to pay restoration charges they believe are the “cost of doing business.”

This is the first in a series of Third Party Consultant (TPC) Position Statements. It can be used when a third party attempts to dictate the restorer’s procedure, scope, price, and/or billing method, or the third party’s qualifications come into question.

This is the second in a series of Third Party Consultant (TPC) position statements. It can be used when insurers or third parties attempt to control restoration work or modify its scope.

This is the third in a series of Third Party Consultant (TPC) Position Statements. It can be used when an insurer or third party attempts to change pricing methodology

This is the fourth in a series of Third Party Consultant (TPC) Position Statements. It can be used when a third party requests a modification of restoration pricing or rates.